Refund policy

 

We hope you love your Morire jewellery. If something isn’t quite right, we’re here to help.

Return Eligibility

To be eligible for a return, items must be:

• Unworn and in original condition
• Returned with the branded white tag still attached to the jewellery
• Sent back in the original packaging

We reserve the right to refuse any returns that do not meet these conditions.

Non-Returnable Items

Please note that personalised items are made to order and are non-refundable and non-exchangeable.

How to Start a Return

To request a return, please contact us before sending your item back. You can reach us via the contact form on our website or by emailing shopmorire@gmail.com.
Returns must be approved prior to being shipped.

Return Shipping

As a small business, we kindly ask that customers cover the cost of return shipping.
All returns must be sent via Evri using a tracked service, and the tracking number must be provided once the item has been dispatched.

Refunds

Once your return has been received and inspected, we will process your refund to the original payment method. Please allow a few working days for the refund to appear, depending on your payment provider.

If you have any questions, we’re always happy to help 🤍